As a company Proximo are constantly striving to look for innovative solutions in order to improve the services they provide for their clients.
Keeping customers informed about progress of their claims was seen as an issue that needed to be resolved.
Engaging with customers to provide additional information, allowing claims handlers to progress claims, is key for a claims management company. Proximo identified there were issues with their current processes, requiring customers to send data (such as photos of an incident, or proof of eligibility to drive) via a number of different channels including email and picture messages meaning that their internal teams would have issues with matching up media to claims.
Proximo believed they needed a solution to improve customer engagement as well as their opinion - but over 6 years of searching they still hadn't found a solution that matched what they needed
We believed that an app would be the best way to tackle their lack of customer engagement and poor reviews of their service.
The app would have the following features:
After reviewing the capabilities of the current in house systems Proximo had, we decided to create a new web platform that would:
All of the features we planned to build were completed, with both iOS and android apps released into their respective stores
The uptake of the app was incredibly high - user satisfaction has increased dramatically, as the service provided by Proximo has improved
Reviews of Proximo have increased online - a factor allowing them to tender for more business
The NXT team quickly understood our requirements and blew our expectations entirely out of the water, making an industry leading and completely flawless app. We found NXT to be highly efficient and wholly professional throughout the entire development.
Our app is available on the Apple App and Google Play stores and we’re thrilled with the final product